Damage at home? Start here. We walk you through the first ten minutes, connect you with a certified restoration company, and stay with you through the claim and the rebuild.
Your details go to one company, and only after you agree to it by name.
Do this first
Water: do this now
If you are unsure whether it is safe, leave the home and call 911.
Do this first
Fire or smoke: do this now
If you are unsure whether it is safe, leave the home and call 911.
Do this first
Storm: do this now
If you are unsure whether it is safe, leave the home and call 911.
Do this first
Mold: do this now
If you are unsure whether it is safe, leave the home and call 911.
Safety steps are general guidance. When in doubt, leave the home and call 911.
FreeNo fee for homeowners
8 checksLicense, insurance, standing
One companyYou agree to it by name
Real reviewsOnly from real jobs
Water, fire, mold and more
Every hour you wait costs more to fix.
Wet drywall wicks water upward, and mold can start growing within 24 to 48 hours. Pick what you are dealing with for the first steps, then see what the work involves.
Water
Water damage
Burst pipes, appliance leaks, overflows and flooded basements. Extraction, drying and moisture readings.
You always know what comes next and who is coming. Each stage is on your job page.
1You · first minutes
Make it safe
Follow the safety steps, protect people, and photograph everything before it moves.
2Certified company
Mitigation
One certified company, which you agree to by name, stabilizes the home. Every visit is on your schedule.
3You + us
Your claim
We explain when to notify your carrier, what to document and what the adjuster visit covers.
4Your job page
Keep the record
Visits, dates and photos stay in one place, so the claim timeline is easy to follow.
5Certified contractor
Rebuild
Repairs by your mitigation company, or another certified contractor if you choose one.
6You · move back in
Review
Rate the work. Only homeowners with a real job can leave a review.
Ask for the drying log
Dry before the wall closes.
A restoration company records moisture readings at marked points every day until the materials reach the dry standard. Ask to see them: they are the record of what was wet, and for how long.
Illustration · drywall, point A3 · % moisture content
Your insurance claim
Document it right from day one.
The claim goes smoother when the record starts before anything is moved. We explain the process; we never say what your policy covers.
Photo and video of every affected roomTaken before anything is moved or removed.
Moisture readings, every dayThe record that drying was needed, and that it finished.
A line-item estimate in carrier formatEvery certified company declares the estimating platform it uses.
When to call your carrier, and what the adjuster visit coversExplained step by step on your job page and in our guides.
The company at your door passed eight checks first.
Every certified company is verified against the same standard and renews every year. A lapsed license or insurance policy ends the certification automatically.
Check 01Legal entity in good standing
Checked against the Secretary of State record.
Check 02State contractor license
Verified with the state licensing board, where the state requires one for the work.
Check 03General liability insurance
Certificate on file and current.
Check 04Workers' compensation
Certificate on file, or a signed exemption where state law allows.
Check 05IICRC Certified Firm
For water, fire or mold work, checked in the IICRC firm locator.
Check 06Carrier-format estimates
The company declares the estimating platform it uses.
Check 07Signed code of conduct and terms
Signed, with a public complaint process.
Check 08Service areas and trades
Declared ZIP codes and trades; a general contractor claim needs license evidence.
Check a company
Search by name, ZIP code, or the certificate ID on their truck or paperwork. The status is read live from our records.
Nothing. The service is free for homeowners. Certified companies pay a fee when they accept a job request. The price of the restoration work is set by the company you hire, and your contract is with that company.
What is Restoration.com.co?
It is a network of certified restoration companies. We give you the first safety steps, connect you with one certified company for your ZIP code, and keep the schedule, the claim timeline and the rebuild in one place. It is an independent service. It is not an insurer, a public adjuster or a law firm, and it is not affiliated with any insurance carrier.
What happens after I enter my ZIP code?
We check whether a certified company serves that ZIP code. If one does, you give your details and confirm your mobile number with a 6-digit code. We then show you one company by name. Your details are shared with that company only after you agree to that company by name. The company then accepts the request, and we text you its name, phone number and a link to your job page.
What does certified mean?
A certified company has passed eight checks: legal entity in good standing, state contractor license where required, general liability insurance, workers' compensation, IICRC Certified Firm status for water, fire or mold work, carrier-format estimates, a signed code of conduct, and declared service areas and trades. Certification is renewed every year and ends automatically the day a required license or insurance document lapses. We verify credentials and collect reviews from real jobs. We do not guarantee any company's workmanship.
Do you decide what my insurance covers?
No. We explain how the claim process works: when to notify your carrier, what to document and what the adjuster visit covers. We do not say what a policy covers, estimate a payout or advise on disputing a carrier decision. For those questions, read your policy and ask your carrier or a licensed professional.
How do reviews work?
Only a homeowner with a real job through this service can leave a verified review, and only one review per job. A review has 1 to 5 stars, text and an optional "would hire again". It is published after a 48-hour hold used only for abuse screening. A review is never removed because the rating is low, and nothing is offered in return for a review. The company may post one public reply.
How do I check a company's badge?
Every certified company has a certificate ID, two letters and four digits. Scan the QR code on the badge, or search the certificate ID on the Look up a company page. The verify page is read live from our records and shows the current status, so a suspended, expired or revoked certification shows as such.
Certified companies near you
Is there a certified company in your area?
Enter your ZIP code to see the certified companies that serve it, or just call.
♪ Water, fire, mold, and more. Call eight-four-four, seven-RESTORE.
Water
Fire or smoke
Storm
Mold
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