Damage at home? Start here.
We walk you through the first ten minutes, connect you with a certified restoration company, and stay with you through the claim and the rebuild.
What happened?
Water: do this now
Fire or smoke: do this now
Storm: do this now
Mold: do this now
Safety steps are general guidance. When in doubt, leave the home and call 911.
One place from the first call to the last nail.
Your loss moves through five stages. Each one is on your job page, with what comes next.
- 1
Make it safe
Follow the safety steps, protect people, and photograph everything before it moves.
- 2
Mitigation
One certified company, which you agree to by name, stabilizes the home. Every visit is on your schedule.
- 3
Claim
We explain when to notify your carrier, what to document and what the adjuster visit covers.
- 4
Rebuild
Repairs by your mitigation company, or another certified contractor if you choose one.
- 5
Review
Rate the work. Only homeowners with a real job can leave a review.
What certified means.
A company earns the badge by passing checks we can verify, and renews it every year. A lapsed license or insurance policy ends it automatically.
Read the full certification standard
We verify credentials and collect reviews from real jobs. We do not guarantee any company's workmanship.
- Legal entity in good standing — checked against the Secretary of State record
- State contractor license — verified with the state licensing board, where the state requires one for the work
- General liability insurance — certificate on file and current
- Workers' compensation — certificate on file, or a signed exemption where state law allows
- IICRC Certified Firm — for water, fire or mold work, checked in the IICRC firm locator
- Carrier-format estimates — the company declares the estimating platform it uses
- Signed code of conduct and terms — signed, with a public complaint process
- Service areas and trades — declared ZIP codes and trades; a general contractor claim needs license evidence
Already have a company? Check them.
Search by name, ZIP code, or the certificate ID on their truck or paperwork.
Questions and answers
Still unsure? Text or call 844-7-RESTORE.
What is Restoration.com.co?
It is a network of certified restoration companies. We give you the first safety steps, connect you with one certified company for your ZIP code, and keep the schedule, the claim timeline and the rebuild in one place. It is an independent service. It is not an insurer, a public adjuster or a law firm, and it is not affiliated with any insurance carrier.
What does it cost a homeowner?
Nothing. The service is free for homeowners. Certified companies pay a fee when they accept a job request. The price of the restoration work is set by the company you hire, and your contract is with that company.
What does certified mean?
A certified company has passed eight checks: legal entity in good standing, state contractor license where required, general liability insurance, workers' compensation, IICRC Certified Firm status for water, fire or mold work, carrier-format estimates, a signed code of conduct, and declared service areas and trades. Certification is renewed every year and ends automatically the day a required license or insurance document lapses. We verify credentials and collect reviews from real jobs. We do not guarantee any company's workmanship.
What happens after I enter my ZIP code?
We check whether a certified company serves that ZIP code. If one does, you give your details and confirm your mobile number with a 6-digit code. We then show you one company by name. Your details are shared with that company only after you agree to that company by name. The company then accepts the request, and we text you its name, phone number and a link to your job page.
Do you decide what my insurance covers?
No. We explain how the claim process works: when to notify your carrier, what to document and what the adjuster visit covers. We do not say what a policy covers, estimate a payout or advise on disputing a carrier decision. For those questions, read your policy and ask your carrier or a licensed professional.
How do reviews work?
Only a homeowner with a real job through this service can leave a verified review, and only one review per job. A review has 1 to 5 stars, text and an optional "would hire again". It is published after a 48-hour hold used only for abuse screening. A review is never removed because the rating is low, and nothing is offered in return for a review. The company may post one public reply.
How do I check a company's badge?
Every certified company has a certificate ID, two letters and four digits. Scan the QR code on the badge, or search the certificate ID on the Look up a company page. The verify page is read live from our records and shows the current status, so a suspended, expired or revoked certification shows as such.