What this covers
A burst or frozen pipe can release a lot of water into a wall, a cabinet or a ceiling before anyone notices. Cleanup means getting the water shut off, finding everywhere it went, removing what is soaked, and drying the cavity, the cabinet or the floor with targeted equipment. The pipe itself is repaired by a licensed plumber, which the company can coordinate.
When to call
- Water running from under a sink, behind a wall, or through a ceiling.
- No water at a fixture in freezing weather, then a wet patch when it thaws.
- A sudden drop in water pressure with a damp floor or wall nearby.
What to expect
- Shut off and assessThe water is shut off at the fixture or the main. The company traces where the water went, including inside walls and under floors.
- Open and removeWet cabinet bottoms, drywall and insulation are opened or removed so the cavity can dry.
- Targeted dryingSmall air movers, cavity drying and dehumidifiers dry the affected area. Moisture is checked daily.
- Repair the pipe, then rebuildA licensed plumber repairs the line. Once everything is dry, the opened areas are closed up.
First, make it safe
Get a certified company
Tell us what happened and we will connect you with one certified restoration company for your ZIP code. Your details are shared only after you agree to that company by name.
Questions people ask
How do I shut the water off?
The main shutoff is usually where the water line enters the house, near the meter or the water heater. The safety steps on this site walk through finding it. If you cannot find it or the handle will not turn, call your water utility.
The pipe is fixed. Do I still need drying?
Water that ran inside a wall or under a floor stays there after the leak is repaired. Drying with equipment prevents it from damaging the framing or growing mold later.
Why did the pipe freeze?
Pipes in exterior walls, attics, crawlspaces and garages freeze when the air around them drops below freezing for long enough. Insulating those runs or keeping heat on them is part of the rebuild conversation.
Related: Water damage restoration · Ice dam leak repair · Mold remediation · All restoration and emergency services
This page describes what the service involves. The company you hire sets the scope, the schedule and the price, and your contract is with that company. We verify credentials and collect reviews from real jobs. We do not guarantee any company's workmanship. Safety steps are general guidance. When in doubt, leave the home and call 911.