Welcome to Restoration.com

These Terms and Conditions ("Terms") govern your use of our website and services, including SMS communications and lead generation services. By accessing or using our website or services, you agree to comply with these Terms.

1. Acceptance of Terms

By accessing or using our services, you agree to these Terms and any additional terms applicable to specific services. If you do not agree, please refrain from using our website or services.

2. Services Provided

Restoration.com connects users with restoration services, including water damage restoration, mold remediation, emergency response services, and related lead generation services. We may modify or discontinue services without notice, at our discretion.

3. Lead Generation Services

Our lead generation services provide restoration professionals with potential customer leads. By subscribing to our lead generation services, you agree to the following:

  • Leads may be exclusive to one partner or shared among multiple partners, as specified.
  • It is your responsibility to respond promptly to leads, qualify them, and provide requested services.

4. Billing and Payment

  • Pricing: The cost per lead will be disclosed in your subscription agreement.
  • Billing Cycle: Billing occurs on a [weekly/monthly] basis for valid leads delivered.
  • Dispute Resolution: If you believe a lead is invalid, you may dispute the charge by providing evidence within [X days] of receipt.

5. Account Management

  • Pause Feature: You may temporarily pause lead delivery when unavailable to take calls by notifying us through your account dashboard.
  • Cancellation Policy: You may cancel your subscription at any time by providing written notice. Any outstanding balances must be settled prior to cancellation.

6. User Responsibilities

  • Accuracy of Information: You agree to provide accurate and complete information when submitting inquiries or signing up for services.
  • Lawful Use: You will not use our services for unlawful purposes or in violation of any regulations.

7. SMS Consent

By providing your phone number, you consent to receive SMS messages related to your inquiries, service requests, or promotional offers. You can opt out of SMS communications by replying "STOP."

8. Performance Metrics

We provide statistics or expectations regarding the typical conversion rate of leads to help partners understand the potential value of our services. Actual results may vary.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Restoration.com or its licensors and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

10. Limitation of Liability

Restoration.com is not responsible for:

  • Indirect, incidental, or consequential damages arising from the use or inability to use our services.
  • Actions of third-party service providers.

Our liability is limited to the extent permitted by law.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Contact Us

If you have questions about these Terms, please contact us at support@restoration.com.co.

At Restoration.com, we are committed to providing exceptional service and customer satisfaction every step of the way. Our team of experts is dedicated to restoring your property to its pre-damage condition quickly and efficiently, so you can get back to your normal life.